Terms and Conditions

REFUND & COMPLAINTS POLICY

Effective Date: 04.15.2026 

At American Wheel Crafters, we are committed to delivering high-quality workmanship  and customer satisfaction. This policy outlines our approach to refunds, service  concerns, and complaints.

1. Service Nature

All services provided are based on the condition of the wheel at the time of inspection.

Due to the technical nature of wheel repair and restoration:

• Results may vary depending on damage severity

• Some imperfections may not be fully correctable

• Not all wheels are suitable for repair

2. No Refund Policy (Completed Services)

Once a service has been completed, refunds are not provided.

This is because:

• Labor and materials have already been applied

• The process is irreversible in most cases

3. Service Satisfaction & Corrections

If you are not satisfied with the result:

• You must notify us within 48 hours of service completion

• We will evaluate the concern

• If applicable, we may offer a correction or adjustment at no additional cost

Note: Corrections are offered at our discretion based on the nature of the issue.

4. Pre-Existing Damage

American Wheel Crafters is not responsible for:

• Structural damage not visible before service

• Cracks, bends, or weaknesses that affect final results

• Previous repairs or poor condition of the wheel

5. Quotes & Pricing

• All quotes are estimates based on initial information

• Final pricing may change after physical inspection

6. Service Limitations

Certain conditions may limit results, including:

• Severe corrosion

• Deep structural damage

• Wheels that have been previously repaired multiple times

We will always inform you if limitations exist before proceeding.

7. Complaints Process

If you have a concern, please contact us directly:

Phone: +1 407-863-7732

Email: sales@americanwheelcrafters.com

Please include:

• Your name

• Service date

• Description of the issue

• Photos (if applicable)

We aim to respond within 1–2 business days.

8. Resolution Approach

Our goal is always to resolve concerns fairly and professionally.

Possible resolutions  include:

• Inspection and evaluation

• Service adjustment

• Explanation of technical limitations

9. Customer Responsibility

Customers are responsible for:

• Providing accurate information about wheel condition

• Inspecting the work upon completion

• Reporting concerns within the specified timeframe

10. Policy Updates

We reserve the right to update this policy at any time. Updates will be posted on this  page.